Partner Details

 

 

Presidio is a leading IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on investment. Our Digital Infrastructure, Cloud and Security solutions enable our 7,000 middle market, enterprise and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions. Our mission is to enable our clients to capture economic value from the digital transformation of their businesses by developing, implementing and managing world class, cloud ready, secure and agile IT Infrastructure solutions. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design.

 

 

Presidio

  Zack Mulherin
  (407) 481-8600
  http://www.presidio.com

  5337 Millenia Lakes Blvd Ste 300
Orlando, FL 32839 United States

  Have Partner Contact Me

 

Locations

 

Headquarters

5337 Millenia Lakes Blvd Ste 300
Orlando, FL 32839 United States
Phone: (407) 481-8600

 

Services

 

CUSTOMER CHALLENGES Organizations face greater risk exposure due to the adoption of new technologies such as cloud, IoT and mobility, along with an increase in cyber attacks. At the same time, heightened sensitivity around data security governance has driven a new wave of regulatory and contractual requirements across a number of industries. Developing a security approach that provides 360-degree protection is essential. And implementing security technology is not enough. Organizations must have risk management programs that marry people, process and technology together to guard against threats at every organizational layer including mobile devices, the data center edge, the internet edge, between devices and machines, and among multiple cloud environments. OUR SOLUTIONS Our comprehensive security risk methodology gives customers the ability to safeguard their environments and critical business data. This includes continuous threat protection and risk mitigation through the Presidio Cyber Risk Management program, a next generation approach that integrates security strategy, assessments, architecture and remediation, and aligns all of these with organizational goals. Presidio Cyber Risk Management provides clients with a holistic approach for effective security policies and procedures, risk assessment and management, regulatory compliance, incident response, and education and awareness. We use an established risk management methodology and proprietary risk scoring process to provide the IT leader and board of directors with an ongoing view of their organization’s risk exposure and remediation path. Our security risk management suite covers consulting, hardware, software, services and support for: Next Gen Risk Management Infrastructure Security Managed Security Physical Security

CUSTOMER CHALLENGES IT leaders are under increasing pressure to transform from cost centers into strategic service providers and business enablers for their organizations. This transformation is driven in part by companies’ use of cloud technology to overturn traditional IT business models and run more agile, flexible and nimble operations. With hybrid and multi cloud capabilities, forward looking IT organizations can scale efficiently and provision resources based on changing application demands – allowing their organizations to introduce new products and services at a speed and scale previously thought to be impossible. OUR SOLUTIONS We help our clients take cloud strategy and adoption to the next level. Through our advanced cloud solutions practice, combined with Presidio’s IT infrastructure expertise, we provide private, hybrid, and multi cloud solutions. By closely aligning our services and solutions with our strategic partners Microsoft Azure™, Amazon Web Services™, Intel® and VMware™ Presidio offers cloud strategy, architecture and implementation services along with application rationalization and migration across the hybrid and multi-cloud data center environment. In addition, our new and innovative Presidio Cloud Concierge solution provides a foundation for Automation and Self-Services across Clouds to improve productivity and drive increased levels of governance and security. Rather than a “one size fits all” approach, or having to choose between public or private, Presidio tailors a hybrid solutions to meet your unique business requirements. We help our clients accelerate and simplify cloud adoption across the entire IT lifecycle. Our cloud capabilities include consulting, design, migration, integration, managed services, and support through the following solutions: Data Center Modernization Hybrid/Multi Cloud Cloud Concierge DevOps

CUSTOMER CHALLENGES Innovative technologies offer enterprise leaders an unprecedented number of opportunities to modernize and consolidate their infrastructure. IT plays a critical role in this digital transformation, which starts with a reexamination of traditional network, security, data center, mobility, and collaboration infrastructures and practices to ensure they can support new applications to come. Only with this foundation in place can organizations tap new capabilities enabled by hyper convergence, virtualization and cloud. Leveraging these new digital technologies, organizations can create better customer experiences, fresh revenue streams and competitive advantage. OUR SOLUTIONS Our Digital Infrastructure solutions help make existing IT infrastructure more efficient, while equipping our clients for a cloud-flexible, mobile-ready, highly secured, insight-driven future. Given the millions of potential configurations across these technologies, our clients rely on our expertise to simplify a highly complex IT landscape, helping to identify and deploy the solutions most appropriate for their business needs. Our Digital Infrastructure solutions scale from workgroup to the largest enterprise requirements. We offer professional, managed and support services including strategy, consulting, design, and implementation for: Networking Collaboration Contact Center Application and Desktop Virtualization Enterprise Mobility Internet of Things Data Analytics We help our clients transform by enabling them to expand from the Internet of People to the Internet of Things. By moving from traditional human-to-computer to machine-to-machine communication, and tapping connectivity to non-IT assets, our clients can acquire new data to inform their next generation of business intelligence and decision making.

CUSTOMER CHALLENGES Presidio's networking solutions help organizations capitalize on the exciting yet increasingly complex advancements in networking technology. With IT manufacturers driving innovation, tracking new technologies and knowing which ones make sense for you company proves daunting: The proliferation of server virtualization and bandwidth-demanding applications such as IP-based video that require enhanced routing and switching technology. 10 Gigabit Ethernet—now the de facto standard in the LAN core. New virtual switching technology that simplifies ongoing management of traditionally complex spanning tree and routing architectures. Many businesses find it difficult to configure all the features and functionality inherent in these technologies. Presidio helps you by utilizing the advanced capabilities of Cisco routers and switches as well as network optimization appliances. OUR SOLUTIONS Presidio experts have decades of experience deploying advanced network infrastructure solutions. We specialize in designing and implementing core voice and data networks utilizing traditional routing and switching technologies as well as advanced security, wireless/mobility, and optical networks: LAN/WAN - To effectively and securely connect networks using integrated devices capable of delivering voice, video, and data. WAN Optimization - To significantly reduce branch office costs while increasing efficiency and productivity. Wireless - To give end-users complete freedom and flexibility in the way they interact with your networks. Optical - For campus, metro, WAN and multi-service networking as well as business continuity/disaster recovery services and high-availability storage networks. Contact Presidio to learn how our expertise and systems engineering capabilities provide secure and scalable IP networks built on the most sophisticated networking infrastructure in the world.

CUSTOMER CHALLENGES Many businesses try to support personable collaboration with legacy tools such as e-mail, instant messaging and texting. But complex human interaction requires sophisticated communication tools that can be challenging to deploy: Face-to-face, passionate collaboration that captures the richness of immediacy Converged network infrastructures that lower costs and create efficient scalability Support for every device and every communication method Secure environments that assure data protection Practically elevating your communication system to a truly unified and integrated solution requires a professional partner with expertise in a technology platform that includes voice, messaging, application integration, online collaboration, and video. As your business adds communication tools to your network platform, leveraging each tool to its fullest extent requires insight and tight integration to assure all tools resonate with each other. OUR SOLUTIONS Presidio delivers a range of personalized collaboration solutions: Lifecycle - Accelerate consumption of next generation Collaboration tools. Unified Communications - Integrates next-generation voice systems with all forms of communication including video and data. Business Video - Facilitates real-time face-to-face collaboration that significantly improves productivity. Unified Messaging - Streamline access to your messages. Web/Voice Conferencing - Accelerate problem resolution through real-time collaboration. Instant Messaging/Presence - Integrate communications methods into a seamless user experience. Collaborative Applications - Enables collaboration with rich media and video from any browser, from any site. Audio/Visual - Optimize the collaborative experience beyond the traditional conference room. Contact Center - Transforms customer care from simple phone transactions into unique, rich experiences customized to meet individual customer needs.

CUSTOMER CHALLENGES Simply answering and transferring customer calls no longer makes the grade. Customers now demand personalized, prompt and professional service—requirements for which contact center personnel must have sophisticated tools. Contact center managers also face additional operational challenges: Reducing operating costs while maintaining high levels of customer satisfaction Increasing revenue Leveraging social media to communicate with customers Supporting the technologies the business has invested in Managing the hiring and training of employees while maintaining their loyalty Comparing contact center performance to the performance of competitors If customers experience delays or frustration, or if a lack of integration among systems forces customers to constantly repeat information, the business suffers. In addition to incurring more costs to properly satisfy customer requests, the business risks losing customers the next time they purchase new products and services. This is where we can help. OUR SOLUTIONS Business Consulting - Utilizing the Strategic Engagement Framework (SEF) consulting model to align business goals with technology solutions and business processes Managed Services - To proactively monitor and manage your contact center Social Media - Intelligently integrate social media into your contact center Mobile Contact Center Solutions - For work-at-home personnel and mobile workforces Hosted Contact Center - Realize the benefits of a converged IP communications network without having to own, manage, or maintain the technology. Custom Software Solutions - To meet CRM integration and business automation business objectives Back Office Optimization Disaster Recovery and Business Continuity Our expertise in IP communications, security, wireless technologies and core-system integration enables us to deliver comprehensive, customized and unified solutions that ensure consistency, reliability and optimized performance.

Virtual apps and desktops are consistently needed for supporting BYOD, enabling secure remote access, or transforming an organization’s PC refresh strategy. An overarching challenge for implementation of these solutions is often that virtual desktop implementation (VDI) can lack the characteristics of an enterprise solution. Poor user experiences, unexpected issues and security concerns all contribute to stalled virtual desktop engagements. With Cisco's VXI (Virtualization Experience Infrastructure), Presidio can provide an enterprise approach to not only virtualizing the desktop, but also incorporating voice and video as part of a comprehensive virtual workspace. VXI reduces risk and simplifies deployments through a validated and fully tested design that combines data center, network and collaboration architectures. Data center products, appropriate third-party software, end-user devices, services and support are all incorporated to provide detailed blueprints for a successful virtual desktop implementation. Presidio also partners with Citrix to support XenDesktop, one of the leaders in desktop and app virtualization. XenDesktop on the unified FMA platform is the only solution that is FIPS-compliant and on the Common Criteria evaluation list to meet the highest security standards of regulated industries. Presidio is ideally positioned to assist clients with integrating comprehensive converged desktop solutions. One device becomes a user’s virtual desktop, phone, video and even telepresence -- all running as a virtual machine on a unified communications system in the data center.

CUSTOMER CHALLENGES As wireless technology increasingly drives more business communications, the proliferation of smartphones, tablets, and other mobile devices, it also fundamentally changes how employees interact with each other, customers, and business partners. This paradigm shift comes with major ramifications for IT: Employees now demand Bring-Your-Own Device environments—with access to corporate applications from their own mobile devices. Forces IT to now manage multiple complex mobility components including device tracking, RFID business intelligence and RF Environments. While meeting the growing demands of wireless users, IT must also ensure performance and compliance. Anywhere, anytime connectivity is taken for granted as a guarantee. But perhaps the biggest mobility challenge is security. Given the nature of wireless technology— with its unrestricted walls and doors—protecting corporate assets requires advanced technologies that keep data safe, but also give end users enough flexibility to perform their jobs. OUR SOLUTIONS Security threats, along with the high total cost of ownership and functionality limitations, have inhibited many enterprises from adopting mobile technologies. But Presidio breaks down those barriers by offering a range of secure, high-performing wireless solutions that increase employee productivity and efficiency. Our invaluable expertise allows clients to integrate best-of-breed mobile technologies to create a range of cohesive solutions: RF - Including licensed and unlicensed products BYOD - Including leading-edge MDM integration Mobility Assessments and Design Mobile Voice Location Services (RFID/RTLS) Outdoor Mobility WLANs Mobile Security Guest Access TECHNOLOGIES Cisco 2.4 and 5GHz unlicensed 802.11a/b/g/n/ac solutions Cisco security solutions Mobile Access licensed frequency solutions Mobile Iron security solutions

CUSTOMER CHALLENGES Gartner estimates that more than 21 billion things will be connected to the Internet by 2020. Yet today, more than 98 percent of things in the physical world remain unconnected. The growth and convergence of processes, data, and “things” on the Internet will make networked connections more relevant and valuable than ever before, creating unprecedented opportunities for industries and businesses. The IoT landscape looks different for each industry seeking to leverage technology as a path to innovation. Companies must examine their business operations, existing sensors and connectivity, and analytics capabilities as part of this journey. Solutions must integrate both commercial off-the-shelf and purpose-built technologies, including software, hardware, network, cloud, and analytics platforms. OUR SERVICES Presidio provides the IoT systems engineering and product development capabilities our customers need to address the integration gaps between their functional operations. But first, we leverage our IoT solutions architecture, proven in the field by customer implementations and integrating multiple technologies. The IoT solutions architecture incorporates edge analysis, collection, aggregation, distribution and central analysis. Recognizing that industry verticals have needs specific to their desired outcomes, we have further customized the solutions architecture for: Connected Vehicle Connected Building Connected Community With 13 years of experience in the design and manufacturing of unique product lines in covert surveillance, defense, transportation, entertainment and other industries, Presidio IoT focuses on delivering products that accelerate technology adoption by bridging gaps between features of commercial off-the-shelf products from our alliance partners and the immediate requirements of our customers.

SOLUTION VALUE Data Analytics helps an organization take in data from many different sources, allowing them to ask questions and get meaningful answers. It is just as important to have a view of the current business state as it is to see a probabilistic view of the possibilities of tomorrow. When clients modernize legacy equipment and deploy a data analytics strategy, both operational benefits and a better end-user experience for their clients can be achieved. Presidio can help customers take advantage of data, not just from traditional sources, but rich new sources such as social, sensors, machines, and other Internet of Things (IoT) devices. Work with a single company to help you with your complete data strategy, from sensor to dashboard. CHALLENGES It can be difficult for a business to understand what is working and what is not. Decisions are often made using conventional wisdom, which can be insufficient and does not take full advantage of resources and data. SOLUTION DETAIL Presidio offers enterprises the strategy and technology to leverage valuable insights. Our extensive analytics portfolio offers solutions for real-time and predictive data analytics, IT operations analytics, cyber security analytics as part of the Presidio Cyber Risk Management program, and physical security analytics. The complete list of solutions is: Data Acquisition Data Assessments Data Monetization Dashboards Data Migrations Data Integrations Data Warehouse Optimization

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